Professional B2B guidelines on manufacturing defects, replacements, and customizations.
As an industrial packaging supplier, we operate on a strictly Repair or Replace basis. We do not offer cash or bank refunds for confirmed orders under any circumstances.
Modifications to artwork, sizes, or quantities can be accommodated only if requested before the production cycle begins. Once the plates are made or printing commences, the order is locked.
Once production has started, custom printed boxes and personalized packaging materials are strictly non-cancellable and non-returnable. You are fully responsible for the final output based on the approved artwork.
Our support team is ready to help you with your return request. Have your order number ready.
Contact Support to Initiate Return